Client Care Representative/Veterinary Assistant

Ethos Veterinary Health•Mundelein, IL

6d•Onsite

About The Position

The Client Care Representative/Veterinary Assistant supports both client service and hands-on patient care at Premier Veterinary Group Mundelein. This onsite role involves welcoming clients, coordinating appointments and emergency requests, maintaining accurate records, processing invoices and payments, and assisting with administrative tasks. The position also provides direct support to hospitalized and outpatient patients, including safely restraining animals, providing meals and walks, monitoring patient comfort, and keeping hospital spaces clean and supplied. The employee moves between front-desk duties and the treatment area as hospital needs change, working with client service and medical teams to support efficient operations and a positive experience for clients and patients. The hospital is a new, state-of-the-art facility offering opportunities for mentorship, clinical learning, and professional development. The schedule is full-time overnight work: either three 12-hour shifts from 7 p.m. to 7 a.m. or four 9-hour shifts from 10 p.m. to 7 a.m., with every other weekend. Compensation starts at $16 or more per hour depending on experience, with a $5-per-hour overnight shift differential.

Requirements

Previous experience with client communication, including answering phones and interacting with clients in person.
Strong desire to learn and apply new knowledge and skills to patient care and hospital responsibilities.
Effective written and verbal communication skills and a collaborative approach to working with others.
Reliability, a strong work ethic, and consistent follow-through on tasks and projects.
Ability to multitask, prioritize competing needs, and stay motivated in a fast-paced environment.
Understanding of relevant procedures, requirements, regulations, and hospital policies, and ability to apply them appropriately.
Ability to safely handle and restrain animals, including fractious patients weighing up to 50 pounds without assistance.

Nice To Haves

At least one year of experience in veterinary medicine or completion of a veterinary assistant program; preferred but not required.

Responsibilities

Welcome clients, answer questions about hospital services, and coordinate appointments, emergencies, and client requests.
Prepare, review, and maintain accurate client and patient records in accordance with hospital policies and legal requirements.
Process invoices and payments and assist with scanning, emailing, faxing, and other administrative tasks.
Recognize client concerns outside established protocols and seek guidance from the appropriate team member.
Safely restrain patients for examinations, treatments, and diagnostic procedures.
Provide hospitalized patients with meals according to care plans, take them outside for walks, and monitor their comfort and well-being.
Clean and sanitize kennels, treatment areas, and hospital floors; complete laundry; and keep supplies stocked and organized.
Collaborate with client service and medical teams to prioritize tasks, maintain efficient hospital operations, and support a positive client and patient experience.
Move between front-desk responsibilities and hands-on patient care as hospital needs change.

Benefits

Approved Veterinary Assistant program.
Penn Foster sponsorship program, veterinary technician education sponsorships, and a 16-week VTNE Study Group.
Continuing education allowance, free VetBloom access with RACE-approved continuing education, onsite continuing education events, and virtual learning opportunities.
Professional development assistance, VTS support, and hands-on training with Learning & Development Trainers.
Medical, dental, and vision insurance with multiple health plan options, plus HSA and FSA options.
Life insurance and AD&D insurance, short- and long-term disability coverage, and critical illness, accident, and hospital indemnity insurance options.
Employee Assistance Program and access to an onsite Veterinary Social Worker.
401(k) with employer match.
Paid time off.
Employee discounts, veterinary service benefits, and discounts on pet insurance and NVA Pet Resorts.
Financial benefits related to student loans, mortgages, and personal loans.
Uniforms and a uniform allowance.
Employee referral bonuses.