Veterinary Care Representative

Chewy•Richardson, TX

9d•Remote

About The Position

Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to provide compassionate, high-quality customer service to pet parents and veterinary practices. The role is primarily remote, but employees must live in Arizona, Florida, or Texas and within commuting distance of local-area practices for occasional in-person support. Representatives assist callers with veterinary services and appointments and help provide peace of mind to pet families.

Requirements

1–3+ years of small animal veterinary or related industry experience.
Strong multitasking skills in a fast-paced, virtual call center environment.
Comfort using multiple computer systems and navigating online resources.
Flexibility to adjust schedule and work overtime as needed.
Ability to maintain confidentiality and pass a background check.
Must reside in Arizona, Florida, or Texas and be within commuting distance of local-area practices for occasional in-person support.
Dedicated, distraction-free workspace suitable for webcam use.
Wired high-speed internet with minimum speeds of 30 Mbps download and 10 Mbps upload.
Cell phone or tablet for two-factor authentication.

Responsibilities

Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors.
Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments.
Answer questions about services and assist with appointment-related needs.
Conduct follow-ups and outreach for prior medical requests and authorizations.
Research and resolve customer issues using active listening and problem-solving skills.
Collaborate with teams and leaders using virtual tools such as Zoom and Slack.