Veterinary Customer Care Representative

VCA Animal Hospitals • Stafford, TX

8d

About The Position

VCA Animal Hospitals is seeking an experienced, personable, and highly professional Client Service Representative to deliver excellent service to clients and their pets. As the face of the practice, the representative helps build and maintain client trust and confidence and plays a central role in hospital operations. The position involves customer service, appointment coordination, client communication, payment processing, product and service recommendations, record management, and maintaining a clean facility. The description outlines the general nature of the work and is not a comprehensive list of duties; management may revise responsibilities or assign other tasks as circumstances change.

Requirements

• Experienced Client Service Representative.

Responsibilities

• Greet visitors, answer telephones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Present and explain fees and process payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea and tick control.
• Manage medical records, charts, reports, and correspondence.
• Maintain the hospital, including removing animal waste, and ensure the facility is neat and clean inside and outside.

Benefits

• Competitive compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation and sick days
• 401(k)
• Employee pet discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed