Veterinary Care Representative

Chewy•Plantation, FL

1d•Remote

About The Position

Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. The role is primarily remote and applicants must reside in Arizona, Florida, or Texas. Employees must also live within commuting distance of local-area practices for occasional in-person support. The position pays $17.50 per hour and involves supporting pets and their families through meaningful customer-care conversations.

Requirements

Have 1–3+ years of small animal veterinary or related industry experience.
Demonstrate strong multitasking skills in a fast-paced, virtual call center environment.
Be comfortable using multiple computer systems and navigating online resources.
Be flexible to adjust the schedule and work overtime as needed.
Maintain confidentiality and pass a background check.
Reside in Arizona, Florida, or Texas and within commuting distance of local-area practices for occasional in-person support.
Have a dedicated, distraction-free workspace suitable for webcam use.
Have wired high-speed internet with a minimum of 30 Mbps download and 10 Mbps upload.
Have a cell phone or tablet for two-factor authentication.

Responsibilities

Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors.
Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments.
Answer questions about services and assist with appointment-related needs.
Conduct follow-ups and outreach for prior medical requests and authorizations.
Research and resolve customer issues using active listening and problem-solving skills.
Collaborate with teams and leaders using virtual tools such as Zoom and Slack.