Veterinary Client Care Representative

Veritas Veterinary Partners • Wheat Ridge, CO

1d • $20 - $24 • Onsite

About The Position

The Veterinary Client Care Representative is the first point of contact for pet owners contacting Wheat Ridge Animal Hospital, a 24/7 specialty and emergency hospital. The role provides a reassuring, supportive experience for families navigating specialty and emergency services, helping them understand care options and access appropriate services. It is more than a traditional reception or call center position: the representative advocates for pets and their families and demonstrates the hospital’s Care First philosophy through compassionate, efficient, and professional service. The work can be fast-paced and emotionally charged, but is meaningful and essential to patient care.

The representative schedules consultations, coordinates admissions and discharges, maintains accurate client and patient records, processes payments, and supports hospital operations through timely documentation. They collaborate with clinical and administrative teams to provide a seamless client experience. The role is based at Wheat Ridge Animal Hospital in Wheat Ridge, Colorado.

The listed schedule is front desk Sunday, 12:00 p.m.–10:00 p.m., and phone room Monday through Wednesday, 9:00 a.m.–7:00 p.m. Pay is $20–$24 per hour based on experience, with a $2-per-hour weekend differential.

Requirements

• Genuine passion for helping people and the pets they love.
• Ability to remain calm, empathetic, and solution-focused in emotional or high-stress situations.
• Strong active listening skills and ability to identify client needs and provide clear guidance and support.
• Excellent verbal and written communication skills, with a professional and compassionate approach.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Confidence navigating multiple computer systems and learning new technology quickly.
• Ability to speak, read, and write English proficiently.
• Applicants must be authorized to work in the United States.

Nice To Haves

• Previous experience in veterinary medicine, healthcare, customer service, or a related client-facing role.
• Fluency in additional languages.

Responsibilities

• Serve as the first point of contact for pet owners and create a welcoming, supportive experience.
• Guide clients to appropriate specialty or emergency services based on their pets’ needs.
• Schedule consultations and coordinate admissions and discharges.
• Help families understand available services and care options and reduce barriers to access.
• Maintain accurate client and patient records, process payments, and complete timely documentation.
• Collaborate with clinical and administrative teams to deliver a seamless, high-quality client experience.
• Contribute to a culture of exceptional service, teamwork, and compassion.

Benefits

• Mental health support with Talkspace.
• Continuing education support with a CE allowance and PTO.
• Reimbursement of membership and licensure fees.
• 401(k) retirement plan options with company match.
• Medical, vision, and dental insurance options; some plans may be paid up to 100%.
• Basic life insurance provided, with other voluntary insurance options available for full-time team members.
• Six weeks of paid parental leave for full-time team members.
• Paid time off.
• $2-per-hour weekend differential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed