Veterinary Business Manager

Petfolk•Marietta, GA

4d•Onsite

About The Position

The Veterinary Business Manager is a visible, hands-on leader responsible for the daily operations and client experience at a Petfolk Care Center. The role combines hospitality-minded service with operational leadership, helping create a warm, professional, and high-performing environment for clients and team members. The manager leads from the floor, maintains clinic flow, supports team engagement, and works with veterinary and regional leadership to align clinical operations and business goals. The position may offer a development path toward becoming a Petfolk Business Partner. If selected, the employee participates in a structured 3–6 month program with mentorship, guided training, and increasing responsibility. Business Partners lead center operations and participate in profit-sharing and equity ownership.

Requirements

At least 2 years of leadership experience in a high-end, service-driven environment, such as boutique hospitality, fitness, luxury retail, or a medical or dental clinic.
Natural leadership and relationship-building ability, with comfort in client-facing roles.
Strong operational instincts and attention to detail.
Excellent communication and conflict-resolution skills.
Comfort working with data and metrics and supporting continuous improvement.

Responsibilities

Greet clients and establish a warm, professional tone while leading from the floor.
Step into service gaps proactively to maintain a seamless client experience.
Resolve client concerns with empathy, confidence, and professionalism.
Promote a service-first mindset across the team.
Coach team members on communication, body language, and client interactions.
Drive team engagement through daily huddles, recognition, and feedback.
Manage daily staffing and align schedules with client demand.
Monitor clinic flow and make real-time adjustments to eliminate bottlenecks.
Ensure the hospital opens and closes in a clean, prepared, and professional state.
Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms.
Own key business metrics, including appointment capacity, revenue, rebooking, and client retention.
Oversee labor budgets, payroll, and inventory management.
Collaborate with Regional Leadership on business planning and strategic growth.
Perform other job-related duties as requested by management.

Benefits

Equity ownership through stock options.
Profit-share potential.
Generous paid time off.
Paid holidays.
Health insurance.
Dental insurance.
Vision insurance.
Disability insurance.
Life insurance.
Employee discounts.
Petfolk swag.
A potential development path to Business Partner, including a structured 3–6 month program with mentorship, guided training, and growing responsibility.