Veterinary Business Partner

Petfolk•Fishers, IN

7d•Onsite

About The Position

Petfolk is seeking a hands-on, hospitality-minded leader to manage the daily operations and client experience at its Fishers, Indiana Care Center. The Veterinary Business Partner leads from the floor, creating a warm, professional environment for clients and a high-performing, service-first culture for the team. This role is suited to someone who thrives in dynamic, people-focused settings and is interested in developing a long-term leadership career with Petfolk. The position oversees client service, team engagement, hospital operations, and business performance. The Veterinary Business Partner works with the Lead or Partner Veterinarian to coordinate clinical and operational rhythms and collaborates with Regional Leadership on business planning and growth. The role is scheduled five days per week and reports to the Regional Partner / Director of Operations. Petfolk describes its mission as transforming the veterinary experience for pets, their people, and care teams by combining high-quality medicine with hospitality-driven service. The company is an equal-opportunity employer and states that reasonable accommodation will be made for qualified individuals with disabilities to perform essential functions. Employment is at will; the description does not create an employment contract.

Requirements

At least 2 years of leadership experience in a high-end, service-driven environment, such as boutique hospitality, fitness, luxury retail, or a medical or dental clinic.
Natural leadership and relationship-building ability, with comfort in client-facing roles.
Strong operational instincts and attention to detail.
Excellent communication and conflict-resolution skills.
Comfort working with data and metrics and supporting continuous improvement.

Responsibilities

Lead from the floor by greeting clients and establishing a warm, professional tone.
Step into service gaps proactively to maintain a seamless client experience.
Resolve client concerns with empathy, confidence, and professionalism.
Promote a service-first mindset across the team.
Coach team members on communication, body language, and client interactions.
Drive team engagement through daily huddles, recognition, and feedback.
Manage daily staffing and align schedules with client demand.
Monitor clinic flow and make real-time adjustments to eliminate bottlenecks.
Ensure the hospital opens and closes in a clean, prepared, and professional state.
Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms.
Manage key metrics, including appointment capacity, revenue, rebooking, and client retention.
Oversee labor budgets, payroll, and inventory management.
Collaborate with Regional Leadership on business planning and strategic growth.
Perform other job-related duties and follow job-related instructions requested by management.