Vehicle Service Specialist

Henley VIOC • Salinas, CA

5d

About The Position

Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. The role provides vehicle maintenance services and customer support in a service-center environment. No prior service-center experience is required; paid on-the-job training is provided, and employees are trained in the services offered. The position offers a stated pay rate of $21.50 per hour and opportunities for advancement, with 95% of upper-level management having started in an entry-level position. Benefits may differ depending on location and are subject to terms and conditions.

Requirements

• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Ability to perform the physical tasks described, including moving items weighing approximately 50 pounds, working with tools in tight spaces, and performing vehicle services in various positions.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the proper amount of oil according to vehicle make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire-rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Conduct second checks by visually verifying and calling out that required services were completed correctly.
• Move between service bays to perform services on multiple vehicles.
• Use basic computer knowledge and aptitude in the role.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.50 per hour.
• DailyPay option to access pay daily.
• Promotion from within and advancement opportunities.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision benefits.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed