Vehicle Service Specialist

Henley VIOC • Franklin, MA

9d • Onsite

About The Position

The Vehicle Service Specialist provides customer service and performs vehicle maintenance services, including oil changes, filter replacement, lubrication, fluid checks, tire rotations, and inspections. Henley Companies provides paid on-the-job training and does not require prior service-center experience. Employees learn the services offered and the VIOC SuperPro process, and are expected to achieve SuperPro certification. The role involves working with vehicles and tools in service bays, moving between bays to service multiple vehicles, and following safety procedures. Work may take place indoors and outdoors under varying temperatures and includes exposure to noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, mists, gases, and restricted ventilation.

Requirements

• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work for extended periods with arms above the head and to position oneself under hoods, around tires, and on catwalks.
• Ability to ascend and descend stairs, catwalks, or stepstools to retrieve parts or perform services.
• Ability to work with tools in tight or hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Maintain basic computer knowledge and aptitude for job tasks.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil based on vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Complete second checks by visually verifying services and making proper callouts.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.25 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in entry-level positions.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed