Vehicle Service Specialist

Henley VIOC • Naples, FL

4d • Onsite

About The Position

The Vehicle Service Specialist performs vehicle maintenance services at a Valvoline Instant Oil Change service center. Henley Companies provides paid on-the-job training and training in services including oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. No prior service-center experience is required. The role offers competitive pay of $19.00 per hour, and most locations close by 7 p.m.

The position involves customer service, vehicle inspections and maintenance, inventory management, and following safety procedures. Employees learn and follow the VIOC SuperPro process and are expected to achieve SuperPro certification. The work includes physical activity in and around service bays, including working beneath vehicles on catwalks and handling items up to approximately 50 pounds. Work may take place indoors and outdoors in varying temperatures, with exposure to noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, and other atmospheric conditions.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to work for extended periods with arms above the head while performing services underneath vehicles.
• Ability to position oneself to perform services under the hood, around tires, or on a catwalk beneath vehicles.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work with tools in tight, sometimes hard-to-reach areas.
• Ability to frequently ascend and descend stairs, catwalks, or stepstools.
• Ability to work in varying temperatures and in conditions involving noise, hazards, and atmospheric exposures.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks, including tire rotations and fluid-level checks.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check vehicle fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the proper amount of oil based on vehicle make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation service.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying services and making proper callouts.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• Earned Wage Access through DailyPay
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Paid vacation and holidays
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed