Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • Reading, MA

11d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists and provides paid on-the-job training. No prior service-center experience is required. The role involves customer service and basic vehicle maintenance, including oil changes, fluid checks, inspections, filter and wiper replacement, lubrication, tire rotations, and other services. Employees learn and follow the VIOC SuperPro process and work toward SuperPro certification. Most locations close by 7 p.m., and the posting states that there are no late evenings.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work for extended periods with arms above the head and to position oneself to perform services under the hood, around tires, and beneath vehicles.
• Ability to ascend and descend stairs, catwalks, or stepstools and work in tight or hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, and vehicle lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks such as tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the specified amount of oil to engines based on the vehicle make and model.
• Remove, rotate, lift, and reinstall tires for tire-rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying and calling out that required services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Retrieve vehicle parts and perform services above and underneath vehicles, including on catwalks.
• Communicate verbally to ensure services are completed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• Competitive pay of $21.25 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision benefits
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed