Vehicle Service Specialist
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. The company welcomes applicants regardless of background or experience and provides paid on-the-job training in vehicle services. No prior service-center experience is required. The position involves delivering customer service and performing oil changes, filter replacements, lubrication, inspections, and basic vehicle maintenance while following safety procedures and the VIOC SuperPro process. Employees are expected to achieve SuperPro certification. Work takes place inside and outside in varying temperatures, with exposure to noise, moving mechanical parts and vehicles, electrical current, heat, chemicals, fumes, odors, dust, and restricted ventilation. The role also requires working in narrow aisles or passageways such as catwalks.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer-service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Must have reliable transportation.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and vehicle lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Track inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check and add vehicle fluids as needed.
- Inspect or replace engine air filters and cabin air filters.
- Add the correct amount of oil based on the vehicle's make and model specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Conduct second checks by visually verifying services and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Use tools to perform services in tight or hard-to-reach areas.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $19.00 per hour.
- Earned Wage Access through DailyPay.
- Promotion-from-within opportunities; 95% of upper-level management started in entry-level positions.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Paid vacation and holidays.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
