Vehicle Service Specialist

Henley VIOC•Hooksett, NH

8d•Onsite

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. No prior experience is required; the company provides paid on-the-job training in vehicle services such as oil changes, fluid checks, and inspecting or replacing lights and wipers. The role offers competitive pay of $21.25 per hour, opportunities for advancement, and no late evenings, with most locations closing by 7 p.m. The specialist provides customer service and performs routine vehicle maintenance and inspections. The work includes using tools in tight spaces and moving between service bays, as well as working above and underneath vehicles. Employees must follow safety procedures and complete the VIOC SuperPro process and certification. The position involves indoor and outdoor work in varying temperatures, noise, mechanical and chemical hazards, and other environmental conditions.

Requirements

No prior experience is required; training is provided.
Attention to detail and ability to follow instructions.
Strong problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Must achieve SuperPro certification.
Must have reliable transportation.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to work extended periods with arms above the head and to position oneself under the hood, around tires, or on a catwalk beneath vehicles.
Ability to frequently ascend and descend stairs, catwalks, or stepstools.
Ability to use tools in tight, sometimes hard-to-reach areas.
Ability to communicate verbally and receive verbal instructions to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance, including tire rotations and fluid level checks.
Maintain basic computer aptitude in performing job duties.
Track inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace vehicle lights and wipers.
Check and add fluids, and add the proper amount of engine oil according to vehicle specifications.
Inspect or replace engine air filters and cabin air filters.
Remove, rotate, lift, and reinstall tires for tire rotation service.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks, visually verifying and calling out that required services were completed correctly.
Move between service bays to work on multiple vehicles.
Retrieve parts and perform services above and underneath vehicles, including draining oil, replacing filters, and performing differential services and lubrication.