Vehicle Service Specialist (Full Time)

Valvoline Instant Oil Change - Henley Enterprises•Millersville, MD

11d

About The Position

Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided. The role includes customer service and vehicle maintenance services such as oil changes, filter replacements, lubrication, fluid checks, tire rotations, and inspections. Employees are trained to follow the VIOC SuperPro process and must achieve SuperPro certification. The position involves working in a fast-paced service-center environment, handling tools and vehicle parts, and following safety procedures. Most locations close by 7 p.m., so late evenings are not required. Benefits and terms may vary by location.

Requirements

Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer-service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Must achieve SuperPro certification.
Must have reliable transportation.
Basic computer knowledge or aptitude.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to work with tools in tight, sometimes hard-to-reach areas.
Ability to perform physical tasks including climbing, bending, reaching overhead, and working under vehicles.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Conduct basic maintenance, including tire rotations and fluid-level checks.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace vehicle lights and wipers.
Check fluid levels and add fluids when necessary.
Inspect and replace engine air and cabin air filters.
Add the correct amount of oil based on vehicle make and model specifications.
Remove, rotate, lift, and reinstall tires for tire-rotation services.
Lubricate chassis and driveline components as needed.
Perform services on cooling systems and transmissions.
Perform second checks, visually verifying and calling out that services were completed correctly.
Move between service bays to work on multiple vehicles.
Communicate verbally to ensure services are performed accurately, safely, and in the proper order.