Vehicle Service Specialist (Full Time)
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided. The role includes customer service and performing vehicle maintenance services such as oil changes, fluid checks, filter replacement, tire rotations, lubrication, and inspections. Employees learn the services offered and the VIOC SuperPro process and must achieve SuperPro certification. The work takes place in an environment with indoor and outdoor activities, varying temperatures, substantial noise, mechanical and vehicle hazards, possible exposure to chemicals and atmospheric conditions, and narrow work areas such as catwalks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and vehicle lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance tasks, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids when necessary.
- Inspect and replace engine air filters and cabin air filters.
- Add the specified amount of oil to engines based on vehicle make and model.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks, visually verifying work and making proper callouts to confirm services were completed correctly.
- Move between service bays to work on multiple vehicles.
- Retrieve vehicle parts and perform services on top of or underneath vehicles, including on catwalks.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $20.75 per hour.
- Earned Wage Access through DailyPay.
- Promotion from within; 95% of upper-level management started in entry-level positions.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
