Vehicle Service Specialist Full Time

Henley VIOC•Bowie, MD

11d

About The Position

Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided. Team trainers teach vehicle services such as oil changes, fluid checks, and inspecting or replacing lights and wipers, with opportunities for advancement. The role involves providing customer service and performing vehicle maintenance and inspection services in a fast-paced service center. Work takes place inside and outside in varying temperatures and may involve noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, and restricted ventilation. The position also requires working in narrow aisles or passageways such as catwalks.

Requirements

No prior experience is required; training is provided.
Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Basic computer knowledge or aptitude.
Reliable transportation.
Ability to remove, rotate, lift, and reinstall tires; work with tools in tight or hard-to-reach areas; and move or transport items weighing up to approximately 50 pounds.
Ability to frequently ascend and descend stairs, catwalks, or stepstools; work with arms above the head for extended periods; and position oneself under the hood, around tires, or on a catwalk beneath vehicles.
Ability to communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

Provide exceptional customer service and address customer concerns and questions.
Perform oil changes, filter replacements, lubrication services, and additional services on cooling systems and transmissions.
Inspect vehicles for potential issues and perform basic maintenance, including tire rotations and fluid-level checks.
Inspect and replace lights, wipers, engine air filters, and cabin air filters; add engine oil and other fluids as needed.
Perform second checks by visually verifying and calling out that required services were completed correctly.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Learn and follow the VIOC SuperPro process and achieve SuperPro certification.
Move between service bays to perform services on multiple vehicles.

Benefits

Paid on-the-job training.
No late evenings; most locations close by 7 p.m.
Competitive pay of $20.75 per hour.
Earned Wage Access through DailyPay.
Promotion from within; 95% of upper-level management started in an entry-level position.
Safety shoes, uniforms, and personal protective equipment.
Tuition reimbursement.
Employee discount of 50% off most services for up to two vehicles.
Medical, dental, and vision benefits.
401(k) savings plan.