Vehicle Service Specialist (Full Time)

Valvoline Instant Oil Change - Henley Enterprises • Chantilly, VA

9d

About The Position

The Vehicle Service Specialist performs vehicle maintenance and inspection services while providing customer service in a fast-paced service center. Henley Companies provides paid on-the-job training and says no prior experience is required. Training covers services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. Employees are expected to learn the VIOC SuperPro process and achieve SuperPro certification. The role includes work inside and outside in varying temperatures, and may involve noise, moving mechanical parts and vehicles, heat, chemicals, fumes, dust, restricted ventilation, and narrow work areas such as catwalks.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers.
• Check vehicle fluid levels and add fluids when necessary.
• Inspect or replace engine air and cabin air filters.
• Add the specified amount of oil to engines based on the vehicle's make and model.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying services and making proper callouts.
• Move between bays to service multiple vehicles.
• Use tools to perform services in tight or hard-to-reach areas.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $20.75 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in entry-level positions.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision benefits.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed