Vehicle Service Specialist - Full Time
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists for full-time work in its service centers. No prior service-center experience is required. Employees receive paid on-the-job training in services such as oil changes, fluid checks and fills, and inspecting or replacing lights and wipers. The role offers opportunities for advancement, with the company stating that 95% of upper-level management started in entry-level positions. The position includes customer service and basic vehicle maintenance, along with inspections and additional services. Specialists follow the VIOC SuperPro process and must achieve SuperPro certification. Work takes place in a service-center environment, indoors and outdoors, with varying temperatures, significant noise, mechanical and chemical hazards, possible fumes and other atmospheric conditions, and narrow work areas such as catwalks.
Requirements
- No prior experience is required; training is provided.
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Must have reliable transportation.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, lubrication services, tire rotations, and fluid-level checks.
- Inspect vehicles for potential issues and identify areas requiring attention.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers; check and top off fluids as needed.
- Inspect or replace engine air and cabin air filters, and add the specified amount of engine oil for each vehicle.
- Lubricate chassis and driveline components and perform additional cooling-system and transmission services.
- Perform second checks by visually verifying completed work and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Use tools to complete services in tight or hard-to-reach areas and communicate to ensure work is accurate, safe, and properly sequenced.
Benefits
- Paid on-the-job training
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical, dental, and vision coverage
- 401(k) savings plan
- Earned Wage Access through DailyPay
- Safety shoes, uniforms, and personal protective equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
