Vehicle Service Specialist Full Time
About The Position
Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior experience is required; the company provides paid on-the-job training in services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. Training is intended to support employees’ development and advancement within the company. The role involves customer service and basic vehicle maintenance in a service-center environment. Specialists perform inspections and services on vehicles, follow the VIOC SuperPro process, maintain supplies and a clean work area, and follow safety protocols. Work takes place indoors and outdoors under varying temperatures, with exposure to noise, moving mechanical parts and vehicles, electrical current, heat, chemicals, fumes, and other atmospheric conditions. The position also involves working in narrow areas such as catwalks and performing physical tasks including lifting or transporting items up to approximately 50 pounds.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Ability to move or transport items up to approximately 50 pounds.
- Ability to work for extended periods with arms above the head and to position oneself for services under the hood, around tires, or on a catwalk.
- Ability to frequently ascend and descend stairs, catwalks, or stepstools.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace car lights and wipers.
- Check vehicle fluid levels and add fluids when necessary.
- Inspect or replace engine air filters and cabin air filters.
- Add the specified amount of oil based on the vehicle's make and model.
- Remove, rotate, lift, and reinstall tires for tire-rotation service.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Conduct second checks by visually verifying and calling out that required services were performed correctly.
- Move between service bays to perform work on multiple vehicles.
- Use tools to perform work in tight or hard-to-reach areas.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $20.75 per hour.
- Earned Wage Access through DailyPay.
- Promotion from within; 95% of upper-level management started in an entry-level position.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
