Vehicle Service Specialist (Full Time)
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required. The company provides paid on-the-job training in services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. The role offers opportunities for advancement, and 95% of upper-level management began in entry-level positions. Pay is $20.75 per hour. Most locations close by 7 p.m., so there are no late evenings. Benefits and terms may vary by location. The position involves performing vehicle maintenance and inspection services, assisting customers, maintaining inventory and a clean work area, and following safety procedures. Work takes place indoors and outdoors in varying temperatures and includes exposure to noise, moving vehicles and machinery, electrical current, heat, chemicals, fumes, odors, dust, and other atmospheric conditions. The work may require using narrow aisles or catwalks and working in tight or hard-to-reach areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Requirements
- No prior experience is required; training is provided.
- Attention to detail and ability to follow instructions.
- Strong problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Must have reliable transportation.
- Basic computer knowledge or aptitude.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to work for extended periods with arms overhead and to position oneself for services under the hood, around tires, or underneath vehicles.
- Ability to frequently ascend and descend stairs, catwalks, or stepstools.
- Ability to work with tools in tight, sometimes hard-to-reach areas.
- Ability to communicate verbally and receive verbal communication.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids as needed.
- Inspect or replace engine air filters and cabin air filters.
- Add the proper amount of engine oil according to vehicle specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks by visually verifying services and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Retrieve parts and perform services above and underneath vehicles.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $20.75 per hour
- Earned Wage Access through DailyPay
- Promotion from within
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
