Vehicle Service Specialist (Full Time)

Henley VIOC • Dunkirk, MD

8d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided for vehicle services such as oil changes, fluid checks, and inspecting or replacing lights and wipers. The role involves delivering customer service and completing routine vehicle maintenance while following the VIOC SuperPro process and safety guidelines. Employees must achieve SuperPro certification. The work takes place inside and outside, in varying temperatures, and may involve loud noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, dust, and restricted ventilation. It may also require working in narrow passageways and catwalks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Able to remove, rotate, lift, and reinstall tires.
• Able to move or transport items weighing up to approximately 50 pounds.
• Able to work for extended periods with arms above the head and frequently position oneself to perform vehicle services.
• Able to frequently ascend and descend stairs, catwalks, or stepstools and work in tight or hard-to-reach areas.
• Basic computer knowledge or aptitude.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, and additional services on cooling systems and transmissions.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
• Add the correct amount of engine oil based on the vehicle's make and model specifications.
• Lubricate necessary chassis and driveline components.
• Perform second checks by visually verifying completed services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $20.75 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed