Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • Laconia, NH

4d • Onsite

About The Position

The Vehicle Service Specialist provides vehicle maintenance services and customer support at a Valvoline Instant Oil Change service center operated by Henley Companies. The role includes oil changes, filter replacements, lubrication, fluid checks, inspections, tire rotations, and other basic services. No prior service-center experience is required; paid on-the-job training is provided, and employees are trained in the services offered and the VIOC SuperPro process. The job requires working in a fast-paced service environment and following safety procedures while servicing multiple vehicles.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to use tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, and vehicle lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of engine oil based on the vehicle’s make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire-rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying and calling out that required services were completed correctly.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally and receive verbal communication to ensure services are accurate, safe, and performed in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.25 per hour.
• Earned Wage Access through DailyPay.
• Promotion opportunities from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan. Benefits may differ by location and terms and conditions may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed