Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • San Diego, CA

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About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. The role is open to applicants without prior service-center experience, and paid on-the-job training is provided. Specialists are trained to perform vehicle services such as oil changes, fluid checks and fills, and inspection or replacement of lights and wipers. The position emphasizes customer service, safety, and following the VIOC SuperPro process. The job description notes that locations generally close by 7 p.m. and advertises pay of $21.00 per hour. Benefits may vary by location and terms and conditions may apply.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks, including tire rotations and fluid level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers.
• Check vehicle fluid levels and add fluids when necessary.
• Inspect and replace engine air filters and cabin air filters.
• Add the correct amount of oil based on the vehicle's make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Complete second checks by visually verifying and making proper callouts to ensure services were performed correctly.
• Move between bays to perform services on multiple vehicles.

Benefits

• Paid on-the-job training.
• Competitive pay of $21.00 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision benefits.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed