Vehicle Service Specialist
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists with no prior service-center experience required. The company provides paid on-the-job training in vehicle services and promotes advancement from within. Specialists deliver customer service and perform maintenance and inspection services, including oil and filter changes, lubrication, fluid checks, tire rotations, and replacing lights and wipers. The role follows the VIOC SuperPro process and requires successful SuperPro certification. The work takes place inside and outside in varying temperatures, with noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, dust, and other atmospheric conditions. It also involves working in narrow passageways and on catwalks.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and vehicle lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance tasks, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
- Check and add vehicle fluids, including the specified amount of engine oil.
- Lubricate necessary chassis and driveline components and perform additional cooling-system and transmission services.
- Perform second checks, visually verifying services and making appropriate callouts.
- Move between service bays to work on multiple vehicles.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $21.00 per hour.
- Earned Wage Access through DailyPay.
- Promotion from within; 95% of upper-level management started in an entry-level position.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
