Vehicle Service Specialist

AB0021-Laconia • Laconia, NH

3d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists to perform vehicle maintenance and provide customer service. No prior service-center experience is required; paid on-the-job training is provided to teach employees the services offered, including oil changes, fluid checks, and inspections or replacements of lights and wipers. The position offers opportunities for advancement, and employees are expected to learn the VIOC SuperPro process and achieve SuperPro certification.

The role involves working in a fast-paced service environment and performing vehicle inspections and maintenance, including oil and filter services, tire rotations, fluid checks, lubrication, and additional cooling-system and transmission services. Employees also maintain supplies and an organized, safe work area, communicate with customers and coworkers, and verify that services have been completed correctly.

Work takes place indoors and outdoors in varying temperatures and may involve loud noise, moving vehicles and machinery, electrical current, heat, chemicals, fumes, dust, gases, restricted ventilation, and narrow aisles or catwalks. The job requires frequent climbing and positioning beneath vehicles, working with arms raised, handling tools in tight spaces, and moving items weighing up to approximately 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer knowledge or aptitude.
• Reliable transportation.
• Ability to perform the physical functions described, including moving items weighing up to approximately 50 pounds, climbing stairs or catwalks, working with arms above the head, and working in tight spaces.
• Ability to communicate verbally and receive verbal instructions to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids as needed.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil based on vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verify work, and make proper callouts to confirm services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Learn and follow the VIOC SuperPro process and achieve SuperPro certification.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.25 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision benefits.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed