Vehicle Service Specialist

Henley VIOC•San Francisco, CA

13d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists with or without prior service-center experience and provides paid on-the-job training. Specialists perform vehicle maintenance and inspection services, including oil changes, filter replacements, lubrication, fluid checks, and tire rotations, while providing customer service and following safety procedures. The position requires learning and following the VIOC SuperPro process and achieving SuperPro certification. The role involves working across service bays and in varied indoor and outdoor conditions, including exposure to noise, moving vehicles and mechanical parts, heat, chemicals, fumes, and restricted ventilation. The work may require using narrow catwalks and passageways and handling items weighing up to approximately 50 pounds. The posting offers competitive pay of $24.00 per hour, no late evenings (most locations close by 7 p.m.), and advancement opportunities. Benefits and other offerings include paid training, safety shoes, uniforms and personal protective equipment, tuition reimbursement, an employee discount, medical, dental and vision coverage, and a 401(k) savings plan. Benefits may vary by location and terms and conditions may apply.

Requirements

No prior service-center experience is required; training is provided.
Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer-service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Must achieve SuperPro certification.
Must have reliable transportation.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to use tools in tight, sometimes hard-to-reach areas.
Ability to work for extended periods with arms above the head and to position oneself under the hood, around tires, or on a catwalk underneath vehicles.
Ability to frequently ascend and descend stairs, catwalks, or stepstools.
Ability to communicate verbally and receive verbal communication in a noisy environment.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance, including tire rotations and fluid-level checks.
Use basic computer skills as needed.
Monitor inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace vehicle lights and wipers.
Check and add vehicle fluids as necessary.
Inspect and replace engine air filters and cabin air filters.
Add the correct amount of engine oil according to vehicle specifications.
Remove, rotate, lift, and reinstall tires for tire-rotation services.
Lubricate required chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Conduct second checks by visually verifying and verbally confirming that required services were completed correctly.
Move between service bays to perform services on multiple vehicles.
Retrieve parts and perform services above and underneath vehicles, including on catwalks.
Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

Paid on-the-job training
No late evenings; most locations close by 7 p.m.
Competitive pay of $24.00 per hour
Earned Wage Access through DailyPay
Promotion from within; 95% of upper-level management started in entry-level positions
Safety shoes, uniforms, and personal protective equipment
Tuition reimbursement
Employee discount of 50% off most services for up to two vehicles
Medical, dental, and vision coverage
401(k) savings plan