Vehicle Service Specialist
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. The company provides paid on-the-job training in its service offerings, including oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. No prior experience is required. The role supports customers and performs vehicle maintenance and inspection services while following the VIOC SuperPro process and safety guidelines. The position may involve working indoors and outdoors in varying temperatures, around noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, and atmospheric conditions such as fumes, dust, and restricted ventilation.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns and questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid level checks.
- Track inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids when necessary.
- Inspect or replace engine air filters and cabin air filters.
- Add the correct amount of engine oil according to vehicle specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks, visually verifying services and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $24.00 per hour.
- Earned Wage Access through DailyPay.
- Promotion from within; 95% of upper-level management started in entry-level positions.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
