Vehicle Service Specialist

Henley VIOC•Pasadena, CA

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided, and team trainers guide employees through learning the services offered. The role involves vehicle maintenance services such as oil changes, fluid checks, filter replacement, lubrication, tire rotations, and inspections, along with customer service, inventory upkeep, and maintaining a clean and safe work environment. Employees are expected to learn and follow the VIOC SuperPro process and achieve SuperPro certification. The work takes place inside and outside in varying temperatures and may involve substantial noise, moving mechanical parts and vehicles, electrical current, high heat, chemicals, fumes, dust, and restricted ventilation. Duties can require working in narrow passageways such as catwalks, reaching overhead or underneath vehicles, using tools in tight spaces, moving between service bays, and handling items weighing up to approximately 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer-service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Must achieve SuperPro certification.
Must have reliable transportation.
Basic computer knowledge or aptitude.
Ability to work for extended periods with arms above the head.
Ability to frequently ascend and descend stairs, catwalks, or stepstools.
Ability to position oneself under the hood, around tires, or on a catwalk underneath a vehicle.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to use tools in tight, sometimes hard-to-reach areas.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance, including tire rotations and fluid-level checks.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace car lights and wipers.
Check fluid levels and add fluids when necessary.
Inspect or replace engine air filters and cabin air filters.
Add the correct amount of oil based on the vehicle's make and model specifications.
Remove, rotate, lift, and reinstall tires for tire-rotation service.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying services and making proper callouts.
Move between service bays to perform services on multiple vehicles.
Retrieve parts and perform services above and underneath vehicles, including oil draining, filter replacement, differential services, and lubrication.
Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

Paid on-the-job training.
No late evenings; most locations close by 7 p.m.
Competitive pay of $21.00 per hour.
Earned Wage Access through DailyPay.
Promotion opportunities, with 95% of upper-level management having started in an entry-level position.
Safety shoes, uniforms, and personal protective equipment.
Tuition reimbursement.
Employee discount of 50% off most services for up to two vehicles.
Medical, dental, and vision benefits.
401(k) savings plan.