Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • Epping, NH

7d

About The Position

The Vehicle Service Specialist performs vehicle maintenance and inspection services while providing customer service in a fast-paced service-center environment. Henley Companies provides paid on-the-job training and does not require prior service-center experience. The position includes learning the VIOC SuperPro process and achieving SuperPro certification.

The work involves changing oil, replacing filters, lubricating components, checking and adding vehicle fluids, inspecting or replacing lights and wipers, rotating tires, and performing additional cooling-system and transmission services. Specialists verify that work has been completed correctly, maintain inventory and an orderly work area, and follow safety procedures.

The role requires physical work around vehicles, including moving between service bays, working under vehicles and beneath hoods, using tools in tight spaces, and handling items weighing up to approximately 50 pounds. Work takes place indoors and outdoors in varying temperatures and may involve loud noise, moving mechanical parts and vehicles, electrical current, heat, chemicals, fumes, odors, dust, mists, gases, restricted ventilation, and narrow catwalks or passageways.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and vehicle lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the proper amount of engine oil according to vehicle make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire-rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying and calling out that required services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Retrieve parts and perform services above and underneath vehicles, including on catwalks.
• Use tools to perform services in tight or hard-to-reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Pay of $21.25 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed