Vehicle Service Specialist
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists to provide vehicle maintenance services and customer support. No prior service-center experience is required. Employees receive paid on-the-job training in services such as oil changes, fluid checks, and inspecting or replacing lights and wipers, and can work toward SuperPro certification. The posting describes opportunities for either part-time work or a full-time career, with advancement opportunities and promotion from within. The role involves working on multiple vehicles in a fast-paced service-center environment, following safety protocols and the VIOC SuperPro process, and maintaining an organized work area. Work takes place inside and outside in varying temperatures, with exposure to noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, dust, and other atmospheric conditions. The position may require working in narrow aisles or on catwalks.
Requirements
- Attention to detail and ability to follow instructions.
- Strong problem-solving skills.
- Strong customer-service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Ability to move or transport items weighing approximately 50 pounds.
- Ability to work for extended periods with arms above the head and to position oneself under hoods, around tires, and on catwalks.
- Ability to use tools in tight or hard-to-reach areas.
- Ability to ascend and descend stairs, catwalks, or stepstools frequently.
- Ability to communicate verbally and receive verbal communication.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Use basic computer knowledge and aptitude as needed.
- Track inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace car lights and wipers.
- Check fluid levels and add fluids when necessary.
- Inspect or replace engine air filters and cabin air filters.
- Add the specified amount of oil based on the vehicle's make and model.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks by visually verifying work and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Retrieve parts and perform services above and underneath vehicles, including draining oil, replacing filters, differential services, and lubrication.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $21.00 per hour.
- Earned Wage Access through DailyPay.
- Promotion from within; 95% of upper-level management started in an entry-level position.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision benefits.
- 401(k) savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
