Vehicle Service Specialist
About The Position
The Vehicle Service Specialist provides vehicle maintenance services and customer support at a Valvoline Instant Oil Change service center operated by Henley Companies. The employer provides paid on-the-job training in the services offered; no prior service-center experience is required. Work includes oil changes, filter replacement, lubrication, vehicle inspections, tire rotations, fluid checks, and additional services on cooling systems and transmissions. Specialists follow the VIOC SuperPro process, complete SuperPro certification, and perform second checks to verify services were completed accurately. The role involves working in service bays and around vehicles, using tools in confined or hard-to-reach areas, and maintaining a clean, organized, and safe workplace. The posting states pay is $21.00 per hour and that most locations close by 7 p.m.; benefits may vary by location.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to work for extended periods with arms above the head and to position oneself to perform services under the hood, around tires, or underneath vehicles.
- Ability to frequently ascend and descend stairs, catwalks, or stepstools.
- No prior experience is required; training is provided.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and vehicle lubrication services.
- Inspect vehicles for potential issues or areas needing attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids as needed.
- Inspect or replace engine air filters and cabin air filters.
- Add the correct amount of engine oil based on vehicle make and model specifications.
- Remove, rotate, lift, and reinstall tires for tire-rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks, visually verifying and calling out that required services were completed correctly.
- Move between service bays to work on multiple vehicles.
- Use tools to perform services in tight or hard-to-reach areas.
- Communicate verbally and receive verbal communication to help ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- Competitive pay of $21.00 per hour
- Earned Wage Access through DailyPay
- Promotion from within; 95% of upper-level management started in entry-level positions
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
