Vehicle Service Specialist

Henley VIOC • Raynham, MA

2d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists with or without prior experience and provides paid on-the-job training. Specialists learn to perform vehicle services such as oil changes, fluid checks, and inspection or replacement of lights and wipers. The role emphasizes customer service, teamwork, safety, and following the VIOC SuperPro process, with a requirement to achieve SuperPro certification. The posting states competitive pay of $21.25 per hour and notes that most locations close by 7 p.m.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas needing attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil based on the vehicle's make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Complete second checks by visually verifying services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.25 per hour
• Earned Wage Access through DailyPay
• Promotion opportunities from within
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed