Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • Naples, FL

9h

About The Position

The Vehicle Service Specialist provides vehicle maintenance services and customer support at a Valvoline Instant Oil Change service center. Henley Companies welcomes applicants with a range of backgrounds and experience and provides paid on-the-job training. Training covers services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. No prior service-center experience is required. The role includes working with vehicles and tools, following the VIOC SuperPro service process, and earning SuperPro certification.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Basic computer knowledge or aptitude.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks such as tire rotations and fluid level checks.
• Keep track of inventory and ensure supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers.
• Check vehicle fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil to engines according to vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Retrieve vehicle parts and perform services above and underneath vehicles.
• Use tools to perform duties in tight or hard-to-reach areas.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $19.00 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in entry-level positions.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Paid vacation and holidays.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed