Vehicle Service Specialist - Part Time

Henley VIOC • Fredericksburg, VA

11d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a part-time Vehicle Service Specialist. No prior experience is required; paid on-the-job training is provided, and team trainers teach employees the services offered. The work includes oil changes, fluid checks, vehicle inspections, and other basic maintenance and service tasks. Employees are expected to provide excellent customer service, follow safety procedures, maintain an organized work area, and learn and follow the VIOC SuperPro service process and achieve SuperPro certification. The role involves physical work around vehicles and tools, including working above and underneath vehicles, moving between service bays, and handling items weighing up to approximately 50 pounds. Work may take place indoors and outdoors in varying temperatures, with exposure to noise, moving mechanical parts and vehicles, electrical current, heat, chemicals, fumes, dust, and restricted ventilation.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer knowledge or aptitude.
• Reliable transportation.
• Ability to move, transport, remove, rotate, lift, and reinstall tires and handle items weighing up to approximately 50 pounds.
• Ability to work for extended periods with arms above the head and to position oneself under the hood, around tires, or on a catwalk beneath vehicles.
• Ability to use tools in tight, sometimes hard-to-reach areas.
• Ability to communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, and other vehicle services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid level checks.
• Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
• Add the proper amount of oil based on vehicle make and model specifications.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Complete second checks by visually verifying services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Learn and follow the VIOC SuperPro process and achieve SuperPro certification.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $20.75 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed