Vehicle Service Specialist - Part Time
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a part-time Vehicle Service Specialist. No prior service-center experience is required. Employees receive paid on-the-job training in services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers, with trainers guiding them through the process. The position offers advancement opportunities and requires learning and following the VIOC SuperPro process and achieving SuperPro certification. The role involves providing customer service and performing vehicle maintenance and inspections in a service-center environment. Work may take place indoors and outdoors in varying temperatures and involves noise, moving machinery and vehicles, electrical current, high heat, chemicals, fumes, and narrow areas such as catwalks.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Conduct basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids when necessary.
- Inspect or replace engine air and cabin air filters.
- Add the correct amount of oil based on vehicle make and model specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation service.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks, visually verifying and calling out that required services were completed correctly.
- Move between service bays to work on multiple vehicles.
- Retrieve parts and perform services on, underneath, and around vehicles, including from catwalks.
- Use tools to perform duties in tight or difficult-to-reach areas.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $20.75 per hour.
- Earned Wage Access through DailyPay.
- Promotion from within; 95% of upper-level management started in entry-level positions.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision benefits.
- 401(k) savings plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
