Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • North Reading, MA

6h

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, hires Vehicle Service Specialists to provide vehicle maintenance services and customer support. No prior service-center experience is required; employees receive training in services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. The position offers paid on-the-job training and opportunities for advancement. Pay is $21.25 per hour. Most locations close by 7 p.m., and the role does not require late evenings. Benefits may vary by location and terms and conditions may apply.

The role involves performing routine and additional vehicle services, inspecting vehicles, communicating with customers and coworkers, and maintaining a safe and organized work environment. Physical work includes accessing vehicles from different positions, using tools in tight spaces, and moving items weighing up to approximately 50 pounds. Work takes place indoors and outdoors in varying temperatures, with exposure to noise, mechanical and vehicle hazards, heat, chemicals, and airborne conditions such as fumes and dust.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work with tools in tight or hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, tire rotations, and fluid checks.
• Inspect vehicles for potential issues and areas requiring attention.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers; check and add fluids as needed.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil according to the vehicle’s make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Conduct second checks by visually verifying services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $21.25 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in entry-level positions
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed