Vehicle Service Specialist - Full Time
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required. Employees receive paid on-the-job training in oil changes, fluid checks, vehicle inspections, and replacing lights and wipers, with a path to advancement and promotion from within. The position pays $20.75 per hour. Most locations close by 7 p.m., and there are no late evenings. The specialist provides customer service and performs vehicle maintenance, inspections, and additional services, following the VIOC SuperPro process and safety procedures. Work includes moving between service bays, working around and underneath vehicles, and using tools in tight spaces. The role involves physical activity and exposure to varying temperatures, noise, mechanical hazards, chemicals, and atmospheric conditions.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to work for extended periods with arms above the head and to position oneself under vehicle hoods, around tires, and on catwalks.
- Ability to frequently ascend and descend stairs, catwalks, or stepstools.
- Ability to work with tools in tight, sometimes hard-to-reach areas.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues and areas needing attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Maintain inventory and ensure supplies are available.
- Keep the work environment clean and organized.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check and add vehicle fluids as needed.
- Inspect or replace engine air filters and cabin air filters.
- Add the correct amount of engine oil based on the vehicle's make and model specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Conduct second checks by visually verifying services and making proper callouts.
- Move between service bays to perform work on multiple vehicles.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $20.75 per hour
- Earned Wage Access through DailyPay
- Promotion from within; 95% of upper-level management started in an entry-level position
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical, dental, and vision benefits
- 401(k) savings plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
