Vehicle Service Specialist (Full Time)
About The Position
The Vehicle Service Specialist provides vehicle maintenance services and customer support at a Valvoline Instant Oil Change service center. The role includes oil changes, filter replacements, lubrication, inspections, tire rotations, fluid checks, and additional services for cooling systems and transmissions. No prior service-center experience is required; paid on-the-job training is provided, and team trainers guide employees through the services offered and the VIOC SuperPro process. The role requires earning SuperPro certification and following safety procedures while working with vehicles, tools, and automotive fluids. This position involves working in service bays, moving between vehicles, and performing work above and underneath vehicles. Employees may work indoors and outdoors in varying temperatures, in noisy conditions, and around moving mechanical parts, vehicles, electrical current, heat, chemicals, fumes, dust, and restricted ventilation. The work may require narrow passageways such as catwalks.
Requirements
- No prior service-center experience is required.
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Must have reliable transportation.
- Able to move or transport items weighing up to approximately 50 pounds.
- Able to work with tools in tight, sometimes hard-to-reach areas.
- Able to work for extended periods with arms above the head and frequently position oneself to perform vehicle services.
- Able to ascend and descend stairs, catwalks, or stepstools to retrieve parts or perform services.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Conduct basic maintenance tasks, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids when necessary.
- Inspect or replace engine air filters and cabin air filters.
- Add the specified amount of oil to engines based on vehicle make and model.
- Remove, rotate, lift, and reinstall tires for tire-rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks by visually verifying work and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Communicate verbally to ensure services are performed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- Competitive pay of $20.75 per hour
- Earned Wage Access through DailyPay
- Promotion from within
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
