Vehicle Service Specialist (Full Time)

Valvoline Instant Oil Change - Henley Enterprises•Laurel, MD

10d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required. Employees receive paid on-the-job training in services such as oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. The company describes advancement opportunities and promotes from within. The role performs vehicle maintenance and inspections, supports customers, maintains inventory and a clean work area, and follows safety procedures. Work takes place indoors and outdoors in varying temperatures, with exposure to noise, moving vehicles and mechanical parts, heat, chemicals, and atmospheric conditions such as fumes and dust.

Requirements

Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Basic computer knowledge or aptitude.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to perform the physical activities described, including reaching overhead, positioning under vehicle hoods or vehicles, and ascending and descending stairs, catwalks, or stepstools.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or other areas requiring attention.
Perform basic maintenance tasks such as tire rotations and fluid-level checks.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace vehicle lights and wipers.
Check vehicle fluid levels and add fluids when necessary.
Inspect or replace engine air filters and cabin air filters.
Add the correct amount of engine oil based on vehicle specifications.
Remove, rotate, lift, and reinstall tires for tire rotation services.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying work and making appropriate callouts.
Move between service bays to work on multiple vehicles.
Use tools to perform services in tight or hard-to-reach areas.
Communicate verbally to ensure services are performed accurately, safely, and in the proper order.