Vehicle Service Specialist (Full Time)

Valvoline Instant Oil Change - Henley Enterprises•Baltimore, MD

10d

About The Position

The Vehicle Service Specialist performs vehicle maintenance services at a Valvoline Instant Oil Change location operated by Henley Companies. No prior service-center experience is required; paid training is provided in the services offered. The role includes oil changes, fluid checks, inspections, filter and light or wiper replacement, lubrication, tire rotations, and other basic or additional vehicle services. Specialists provide customer service, follow the VIOC SuperPro process, complete certification, maintain inventory and a clean work area, and follow safety procedures. The job involves physical work around vehicles and tools in indoor and outdoor service-bay conditions, including varying temperatures, noise, chemicals, fumes, and moving mechanical parts.

Requirements

Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Reliable transportation.
Basic computer knowledge or aptitude.
Ability to move or transport items weighing up to approximately 50 pounds.
Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance tasks, including tire rotations and fluid-level checks.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace car lights and wipers; check and add vehicle fluids as needed.
Inspect or replace engine air filters and cabin air filters.
Add the specified amount of oil based on the vehicle make and model.
Remove, rotate, lift, and reinstall tires for tire rotation service.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Conduct second checks, visually verifying services and making proper callouts.
Move between service bays to perform work on multiple vehicles.
Communicate verbally to ensure services are performed accurately, safely, and in the proper order.