Vehicle Service Specialist (Full Time)

Henley VIOC • Alexandria, VA

5d

About The Position

Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided. The role performs vehicle maintenance and inspection services, including oil changes, filter replacements, fluid checks, tire rotations, and other services. Specialists provide customer service, follow the VIOC SuperPro process, complete certification, and help maintain an organized, safe work environment. The position involves working indoors and outdoors in varying temperatures, with noise, vehicle and mechanical hazards, possible chemical and atmospheric exposure, and narrow work areas such as catwalks.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to use tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance tasks, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil according to vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Complete second checks by visually verifying work and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are completed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $20.75 per hour
• DailyPay, with the flexibility to get paid daily
• Promotion from within; 95% of upper-level management started in an entry-level position
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Paid vacation and holidays
• Medical, dental, and vision benefits
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed