Vehicle Service Specialist - Full Time
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided to teach employees how to change oil, check and fill vehicle fluids, and inspect or replace lights and wipers. The role offers opportunities for advancement, and the company states that 95% of upper-level management began in an entry-level position. The specialist provides customer service and performs vehicle maintenance and inspection services, including oil changes, filter replacements, lubrication, tire rotations, and fluid checks. The work involves following the VIOC SuperPro process and safety guidelines, maintaining inventory and an organized work area, and completing services accurately across multiple vehicles. Work takes place inside and outside, in varying temperatures, with exposure to noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, and restricted ventilation. The job also requires working in narrow areas such as catwalks and performing physically demanding tasks.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Reliable transportation.
- Basic computer knowledge or aptitude.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to use tools in tight, hard-to-reach areas.
- Ability to work for extended periods with arms above the head and to frequently ascend and descend stairs, catwalks, or stepstools.
Responsibilities
- Provide exceptional customer service and address customer concerns and questions.
- Perform oil changes, filter replacements, and lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids when needed.
- Inspect or replace engine air filters and cabin air filters.
- Add the correct amount of oil according to vehicle make and model specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Conduct second checks by visually verifying services and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Communicate verbally to ensure services are completed accurately, safely, and in the proper order.
- Learn and follow the VIOC SuperPro process and achieve SuperPro certification.
Benefits
- Paid on-the-job training.
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $20.75 per hour.
- Earned Wage Access through DailyPay.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) savings plan.
- Promotion opportunities from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
