Vehicle Service Specialist (Full Time)
About The Position
Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is hiring a full-time Vehicle Service Specialist. No prior service-center experience is required; paid on-the-job training is provided. The role includes customer service and vehicle maintenance services such as oil changes, fluid checks, inspections, filter replacements, tire rotations, and lubrication. Employees are trained to follow the VIOC SuperPro process and must achieve SuperPro certification. Most locations close by 7 p.m., so late evenings are not expected. The position has indoor and outdoor work in varying temperatures and includes exposure to noise, mechanical and vehicle hazards, heat, chemicals, fumes, and narrow work areas such as catwalks.
Requirements
- Attention to detail and ability to follow instructions.
- Excellent problem-solving skills.
- Strong customer-service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer knowledge or aptitude.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Must achieve SuperPro certification.
- Reliable transportation.
- Ability to move or transport items weighing up to approximately 50 pounds.
- Ability to work with tools in tight, sometimes hard-to-reach areas.
- Ability to perform the physical tasks described, including working beneath vehicles and moving between bays.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, and vehicle lubrication services.
- Inspect vehicles for potential issues or areas requiring attention.
- Perform basic maintenance, including tire rotations and fluid-level checks.
- Keep track of inventory and ensure supplies are available.
- Maintain a clean and organized work environment.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers; check and replenish fluids as needed.
- Inspect and replace engine air and cabin air filters.
- Add the specified amount of engine oil based on the vehicle make and model.
- Remove, rotate, lift, and reinstall tires for tire-rotation service.
- Lubricate chassis and driveline components as required.
- Perform additional services on cooling systems and transmissions.
- Conduct second checks, visually verifying services and making the required callouts.
- Move between service bays to work on multiple vehicles.
- Communicate verbally to ensure services are completed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training.
- Competitive pay of $19.50 per hour.
- Earned Wage Access through DailyPay.
- Promotion-from-within opportunities.
- Safety shoes, uniforms, and personal protective equipment.
- Tuition reimbursement.
- Employee discount of 50% off most services for up to two vehicles.
- Medical, dental, and vision coverage.
- 401(k) savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
