Vehicle Service Specialist

Valvoline Instant Oil Change - Henley Enterprises • Salisbury, MA

9h • Onsite

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Vehicle Service Specialist. No prior experience is required; employees receive paid on-the-job training in the services offered, including oil changes, checking and filling vehicle fluids, and inspecting or replacing lights and wipers. The role provides customer service while performing vehicle maintenance and inspections, following the VIOC SuperPro process, and maintaining a safe and organized service center. The listed pay is $21.25 per hour. Most locations close by 7 p.m., and the position offers opportunities for advancement.

Requirements

• No prior service-center experience is required.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Must have reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to work with tools in tight, sometimes hard-to-reach areas.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to perform the physical tasks described, including working in vehicle service bays and on catwalks.

Responsibilities

• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids when necessary.
• Inspect or replace engine air and cabin air filters.
• Add the specified amount of oil to engines according to vehicle make and model.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and calling out that services were completed correctly.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally to help ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• Competitive pay of $21.25 per hour
• Earned Wage Access through DailyPay
• No late evenings; most locations close by 7 p.m.
• Promotion from within; 95% of upper-level management started in entry-level positions
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed