Vehicle Operations Specialist

Lucid Motors•Houston, TX

About The Position

At Lucid, the Vehicle Operations Specialist manages all onsite vehicles, including sales inventory, used vehicles, lease returns, and internal fleet, in partnership with onsite and headquarters teams. The role helps ensure inventory readiness, smooth vehicle movements, and accurate inventory tracking. It supports a world-class customer service experience and helps uphold the Lucid Motors brand through organized vehicle operations and support for the sales team. The ideal candidate is meticulous, well-organized, committed to accurate information collection and recording, and able to set daily priorities in a fast-paced, high-growth, ambiguous, and rapidly changing environment. The role requires hands-on involvement in vehicle operations and may include working evenings and weekends in a retail environment.

Requirements

At least 2 years of professional experience in an operations or support role.
Passion for working in a fast-paced, high-growth environment.
Detail-oriented approach and focus on improving efficiencies and providing great experiences.
Self-starter and quick thinker who can manage ambiguity and rapidly changing situations with high attention to detail.
Excellent interpersonal and organizational skills, including the ability to prioritize relentlessly.
Willingness to take a hands-on role in all vehicle operations.
Ability to work evenings and weekends in a retail environment.
Valid driver's license with no suspensions within the past year.
Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.

Nice To Haves

Proficiency with Salesforce or another CRM.
Prior experience in the automotive sector.
Bachelor's degree, or equivalent experience in business, marketing, or a related discipline.

Responsibilities

Monitor and manage physical vehicle inventory at the location, ensuring vehicles are ready to sell and lots are clean and well organized.
Conduct lot walks and physical inventory checks to ensure inventory accuracy.
Work with the internal allocations team to communicate inventory needs.
Maintain the condition and presentation of inventory, including performing software updates, cleaning, and charging vehicles as needed.
Partner with internal teams to manage onsite lease returns, trade-ins, and fleet vehicles.
Coordinate vehicle movement logistics between Lucid facilities and third-party locations as needed.
Monitor inbound vehicle shipments from manufacturing or third-party facilities.
Perform and verify vehicle intake inspections and ensure inbound vehicles meet Lucid's defined quality intake standards.
Coordinate with the Service team when repairs are needed.
Keep sales teams informed about vehicle readiness.
Assist with new vehicle deliveries during high-volume periods and in daily operations as needed.