Vehicle Operations Manager

Hertz•Austin, TX

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency initiatives on the Vehicle Operations team. The role directs frontline employee processes and activities and may assist the Senior Vehicle Operations Manager in overseeing a location brand or department. The Manager provides leadership for vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the Manager may lead a brand, a function, or all brands. The position pays $57,000 annually.

Requirements

High school diploma required.
Moderate proficiency in Microsoft Office Suite.
Ability to collaborate with internal and external stakeholders.
Flexible and adaptable, with the ability to work effectively in ambiguous situations.
Excellent verbal and written communication skills.
Ability to address and resolve customer service challenges.
Results-driven, with the ability to make decisions and help solve problems.
Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
Ability to drive process and organizational change and influence others.
Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and use critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
1–3 years of experience in Customer Service or Operations.

Nice To Haves

Bachelor’s degree preferred.
Car rental, hospitality, or tourism experience preferred.

Responsibilities

Manage daily vehicle operations and revenue generation for the assigned function.
Lead and support processes that meet or exceed customer expectations and align the sales force with sales methods and processes.
Champion productivity improvements through employee involvement and accountability, ensuring employees follow Standards of Work (SOW).
Develop and carry out effective communication plans that build employee engagement and achieve business results.
Conduct timely and constructive performance evaluations, where applicable.
Participate in recruiting, as required.
Provide management with updates and indicators as requested.
Complete administrative duties according to company policy.
Help lead vehicle operations employees and support operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.