Vehicle Operations Manager

Hertz • Austin, TX

19h

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency improvements on the Vehicle Operations team. The role directs frontline employee processes and activities and may assist the Senior Vehicle Operations Manager in overseeing a location brand or department. The Manager helps lead vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the Manager may lead a brand, a function, or all brands. The annual wage is $57,000.

Requirements

• High school diploma required.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexibility and adaptability, including working effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to address and resolve customer service challenges.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, highly engaged team.
• Ability to drive process and organizational change and influence others.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Critical-thinking and decision-making skills, with the ability to see the big picture.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.
• 1–3 years of experience in customer service or operations.

Nice To Haves

• Bachelor’s degree.
• Experience in car rental, hospitality, or tourism.

Responsibilities

• Manage daily vehicle operations and revenue generation for the assigned function.
• Lead and support processes that meet or exceed customer expectations and ensure the sales force follows aligned sales methods and processes.
• Promote productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work.
• Develop and actively communicate plans to engage employees and achieve business results.
• Conduct timely and constructive performance evaluations, where applicable.
• Participate in recruiting as required.
• Provide management with updates and indicators as requested.
• Keep administrative duties current and comply with company policy.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED