Vehicle Operations Manager

Hertz • Pittsburgh, PA

3d • $60,000

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency initiatives as part of the Vehicle Operations team. The role directs processes and activities of frontline employees and may assist the Senior Vehicle Operations Manager in overseeing a location brand or department to support strong performance through operational leadership, communication, and efficiency. The Manager helps lead vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the Manager may lead a brand, a function, or all brands. The salary for this position is $60,000 per year.

Requirements

• High school diploma required.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to address and resolve customer service challenges.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
• Ability to drive process and organizational change and influence others.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and use critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.
• 1–3 years of experience in customer service or operations.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in car rental, hospitality, or tourism preferred.

Responsibilities

• Oversee daily vehicle operations and revenue generation for the assigned function.
• Lead and support processes that meet or exceed customer expectations and ensure the sales force follows established sales methods and processes.
• Champion productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work (SOW).
• Develop and use effective communication plans to build employee engagement and achieve business results.
• Conduct timely and constructive performance evaluations, where applicable.
• Participate in the recruiting process as required.
• Provide management with updates and indicators as requested.
• Stay current on administrative duties according to company policy.
• Support operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Benefits

• Paid time off
• Medical, dental, and vision plan options
• Retirement programs, including 401(k) employer matching
• Paid parental leave
• Adoption assistance
• Employee assistance program for employees and family
• Educational reimbursement and discounts
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance
• Perks and discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED