Vehicle Operations Manager

Hertz•San Diego, CA

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency improvements as part of the Vehicle Operations team. The role directs frontline employee processes and activities and may assist the Senior Vehicle Operations Manager with overseeing a brand or department at the location. The manager helps lead vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the manager may lead a brand, a function, or all brands.

Requirements

High school diploma required.
Moderate proficiency in Microsoft Office Suite.
Ability to collaborate with internal and external stakeholders.
Flexible and adaptable, with the ability to work effectively in ambiguous situations.
Excellent verbal and written communication skills.
Ability to address and resolve customer service challenges.
Results-driven; able to make decisions and help solve problems.
Ability to build and lead a diverse, high-performing, results-oriented, highly engaged team.
Ability to drive process and organizational change and influence others.
Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and use critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
1–3 years of experience in customer service or operations.

Nice To Haves

Bachelor’s degree preferred.
Car rental, hospitality, or tourism experience preferred.

Responsibilities

Oversee daily vehicle operations and revenue generation for the assigned function.
Lead and support processes that meet or exceed customer expectations and align the sales force with sales methods and processes.
Drive productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work (SOW).
Develop and carry out effective communication plans to build employee engagement and achieve business results.
Conduct timely and constructive performance evaluations, where applicable.
Participate in recruiting as required.
Provide management with updates and indicators as requested.
Keep administrative duties current according to company policy.
Help oversee operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Benefits

Eligible for bonus, stock, stock options, profit sharing, and bonus plans.
Reimbursement for travel expenses, as applicable under company policy.
Paid time off, vacation, and paid observed holidays; accruals start at 1.25 days per month, with 4 floating holidays and 9 paid observed holidays.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching: dollar-for-dollar match on the first 3% contributed and 50 cents per dollar on the next 2%.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
Perks and discounts, including theme park tickets and gym discounts.