Vehicle Operations Manager

Hertz•San Diego, CA

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency efforts on the Vehicle Operations team. The role directs frontline employee processes and activities and may assist the Senior Vehicle Operations Manager in overseeing a location brand or department. Depending on the location’s size, the Manager may lead a brand, a function, or all brands. The position provides leadership for vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Requirements

High school diploma required.
Moderate proficiency in Microsoft Office Suite.
Ability to collaborate with internal and external stakeholders.
Flexibility and adaptability, including working effectively in ambiguous situations.
Excellent verbal and written communication skills.
Ability to address and resolve customer service challenges.
Results-driven approach, with the ability to make decisions and help solve problems.
Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
Ability to drive process and organizational change and influence others.
Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and use critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
1–3 years of experience in Customer Service or Operations.

Nice To Haves

Bachelor’s degree preferred.
Car rental, hospitality, or tourism experience preferred.

Responsibilities

Manage daily vehicle operations and revenue generation for the assigned function.
Lead and support processes that meet or exceed customer expectations and align the sales force with sales methods and processes.
Promote productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work (SOW).
Use effective communication plans to build employee engagement and achieve business results.
Conduct timely and constructive performance evaluations, where applicable.
Participate in recruiting as required.
Provide management with updates and indicators as requested.
Keep administrative duties current according to company policy.
Lead vehicle operations employees and support operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Benefits

Eligible for bonus, stock, stock options, profit sharing, and bonus plans.
Travel expense reimbursement, as applicable under company policy.
Paid time off, vacation, four floating holidays, and nine paid observed holidays; accruals start at 1.25 days per month.
Medical, dental, and vision plan options.
Company-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
Perks and discounts, including theme park tickets and gym discounts.